Privacy Policy

 

Last Updated: 8th February 2025

Kay Naomi Consulting (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website kaynaomi.com, book a reading, make a payment, or sign up for our mailing list.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

We collect and process the following types of personal information:

A. Information You Provide to Us

  • Booking a Reading: When you book a reading through our website (using Amelia), we collect your name, email address, phone number (if provided), and booking details.
  • Payments: Payments are processed via Stripe, which securely handles your payment information. We do not store or process credit/debit card details on our servers.
  • Email Sign-Up: If you subscribe to our mailing list (via Mailchimp), we collect your name and email address.

B. Information Automatically Collected

When you visit our website, we may automatically collect:

  • Technical Data: Your IP address, browser type, device type, and operating system.
  • Usage Data: How you interact with our website (e.g., pages visited, time spent on pages).
  • Cookies & Tracking: We use cookies to improve your experience. See Section 6 below for more details.

2. How We Use Your Information

We use your information to:

  • Process and manage bookings (via Amelia).
  • Provide and confirm services (e.g., sending appointment reminders).
  • Process payments securely (via Stripe).
  • Send newsletters and updates (only if you opt in via Mailchimp).
  • Improve our website and services by analysing website traffic.

We do not sell, rent, or trade your personal data to third parties.

3. Who We Share Your Data With

We only share data with trusted third parties necessary to provide our services:

  • Amelia (TMS) – for managing bookings.
  • Stripe – for secure payment processing.
  • Mailchimp – for email marketing and newsletter management.
  • Google Analytics – to monitor website traffic and improve user experience.

Each of these providers has their own privacy policies, and we encourage you to review them.

4. How We Protect Your Data

We take data security seriously and use industry-standard measures to protect your information, including:

  • SSL encryption to secure data transmission.
  • Limited access to personal data within our business.
  • Compliance with GDPR and UK Data Protection laws.

However, no online transmission or storage method is 100% secure. While we do our best to protect your data, you acknowledge that you provide personal information at your own risk.

5. Your Rights & Choices

Under GDPR (for UK & EU users), you have the right to:

  • Access your data – Request a copy of the personal data we hold about you.
  • Correct your data – Ask us to update inaccurate information.
  • Delete your data – Request that we erase your personal data, subject to legal obligations.
  • Restrict processing – Ask us to limit how we use your data.
  • Opt-out of marketing – Unsubscribe from emails at any time by clicking “unsubscribe” in any Mailchimp email.

To exercise your rights, contact us via our contact form.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage cookie settings through your browser.

7. Data Retention

We retain personal data only as long as necessary for:

  • Legal compliance (e.g., tax or payment records).
  • Providing our services (e.g., past bookings).
  • Marketing (until you unsubscribe).

We periodically review and securely delete data no longer required.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.

9. Updates to This Policy

We may update this policy occasionally. Changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Kay Naomi Consulting
Contact 
Website: kaynaomi.com